Return and Exchange policy
In cases of exchange or return, contact us on WhatsApp number (00966568186645) or through our return link https://intelligenttouchess.com/?route=account/return/add
The exchange period is 7 days from the date of receipt of the order.
The return period is 7 days from the date of receipt of the order.
Replacement: We can be contacted via WhatsApp within 7 days from the date of receipt of the order, provided that the product is in its original condition and a video clip or photo showing the condition of the product is attached.
(The outer packaging of the product has not been opened), and the customer will bear the shipping cost of (45 riyals).
Returns: We can be contacted via WhatsApp within 7 days from the date of receipt of the order, provided that the product is in its original condition and a video clip or photo showing the condition of the product is attached.
(The outer packaging of the product has not been opened.) The customer will bear the shipping cost of (45 riyals), which will be deducted when the amount is returned.
In the event that a mistake occurs by the store in one of the products, such as receiving a product different from the order, product malfunction, or breakage, the customer will be compensated and his problem will be resolved as quickly as possible, provided that:
We will be contacted via WhatsApp within 7 days from the date of receiving the order.
We are provided with a video and a clear picture of the defective product to be submitted to the store management and approval of compensation.
The store has the right to cancel the order and return the full amount paid by the customer in the event that the product is not available or in the event of a technical problem.
If the customer wishes to return the products for any reason (and the outer packaging of the product has been opened), the return request will be rejected because the product was not in its original condition, noting that this is the policy followed in the Intelligent Touch store. In order to ensure the satisfaction of its customers and to have an integrated purchasing experience, Intelligent Touch Store will consider returning the product and reviewing the order by the relevant department and approving it, provided that 25% of the total order is discounted.
The process of returning products by the shipping company takes (3-8 days).
The refund process takes (7-14 days).
If you have other inquiries, you can contact us on our customer service WhatsApp number +966568186645.
Our goal is your satisfaction, and our goal is to serve you.